General conditions of purchase and contracting:

4. SPECIFIC CONDITIONS FOR ONLINE ACCOMMODATION CONTRACTING

Through the website https://maslallum.es/ca/alojamiento/ the USER can book the number of nights they wish to enjoy during their stay and the selected room. 
Currently, the PROVIDER's rates for accommodation are NON-REFUNDABLE, the guest pays the total price at the time of booking, which will not be refundable in case of cancellation, changes or no-show. 

Any additional service to the booking of the selected nights for the stay such as extra beds, extra buffet breakfast, daily cleaning and linen change, meals, dinners, drinks, activities or any other product or service provided will be paid at the time of the stay and with the accepted payment methods:

• With card only through the website www.maslallum.es, purchasing in their shopping cart the products and services or through the product "TPV Payment web products and services Mas la Llum" indicating in units the total amount to be paid.
• Cash payment 

The USER understands and accepts that at the establishment we only accept these two payment methods.

• CRTE-065/2014 Mas la Llum, rural house for shared accommodation, meal service, and with mention of craftsmanship and three spikes category.
• In compliance with Royal Decree 933/2021, of October 26, the holders of hospitality activities will collect the data of the users in order to proceed with their registration and the necessary communication for compliance with legal obligations. Entry communications for the use of hospitality services must be signed by all persons over fourteen years old who use these services, according to the established system and model. In the case of persons under fourteen years of age, their data will be provided by the adult with whom they accompany.
• These data will be requested at the check-in time. If the traveler refuses to provide the necessary data to fill out the traveler communication, we will not be able to grant access to the accommodation that was previously reserved, resulting in cancellation and loss of 100% of the reservation.
• The CLIENT must be aware that they are staying in a self-sufficient and bioclimatic rural house, which means that some usual services may require the active and responsible action of the client.
• The CLIENT receives the room in optimal conditions of cleanliness and order and is obligated to make accurate use of it, as well as of common areas and gardened zones. If the CLIENT observes any damage or anomaly, they must communicate it at the moment of their observation.
• The accommodation will be exclusively occupied by the registered persons. It is completely prohibited to accommodate persons who are not registered.
• The CLIENT commits to act with maximum civility, respecting the environment, other people and clients or guests, calmness, nature, cleanliness, and order.
• Respect, at all times, for calmness and rest, coexistence with neighbors, guests, and clients, as well as in the environment. For this reason, noise after 11 PM is prohibited (except for typical conversations in the garden or inside the room). Noise levels during the day must also be appropriate for the environment. 
• The CLIENT must be diligent and careful in the consumption of electricity and water, as well as be responsible for naturally climatizing the room according to the bioclimatic recommendations provided in the user guide or failing that, according to the explanations given during check-in (entry). 
• THE OWNER reserves the right to not accept or cancel stays that do not comply with coexistence rules at any time and without possibility of refund. 
• THE OWNER is not responsible for personal belongings left in the room by CLIENTS, as well as for objects that may have been forgotten.

For any inquiries, suggestions or complaints, you can contact the staff of Mas la Llum, or use the email maslallum@maslallum.es

• CRTE-065/2014 Mas la Llum, rural guesthouse offering shared accommodation with dining facilities, with an artisan designation and a three-ear category.
• In compliance with Royal Decree 933/2021 of 26 October, the holders of accommodation activities are required to collect personal data from guests for the purpose of registration and the necessary communication in order to comply with legal obligations. Check-in registration forms for the use of accommodation services must be signed by all persons over fourteen years of age using such services, in accordance with the established system and model. In the case of guests under fourteen years of age, their data must be provided by the accompanying adult.
• These data will be requested at the time of check-in (arrival). If the guest refuses to provide the information required to complete the traveller registration form, access to the accommodation previously reserved will be denied, resulting in cancellation and the loss of 100% of the reservation amount.
• The GUEST must be aware that they are staying in a self-sufficient and bioclimatic rural house, which means that some usual services may require the guest’s active and responsible participation.
• The GUEST receives the room in optimal conditions of cleanliness and order and is obliged to use it with due care, as well as the common areas and garden spaces. Should the GUEST notice any damage or anomaly, it must be reported immediately.
• The accommodation may only be occupied by the registered guests. Hosting unregistered persons is strictly prohibited.
• The GUEST undertakes to behave with the utmost civility, respecting the environment, other people, and fellow guests, as well as peace, nature, cleanliness, and order.
• Respect for peace and rest, coexistence with neighbours, guests, and clients, and respect for the surrounding environment must be maintained at all times. For this reason, noise is prohibited after 11:00 p.m., except for normal conversation in the garden or inside the room. Daytime noise levels must also be appropriate to the environment.
• The GUEST must act diligently and responsibly regarding the consumption of electricity and water and must manage room climate control naturally, following the bioclimatic recommendations provided in the user guide or, alternatively, those explained during check-in.
• The OWNER reserves the right to refuse or cancel stays that do not comply with the rules of coexistence at any time and without entitlement to any refund.
• The OWNER is not responsible for personal belongings left in the room by the GUESTS, nor for any items that may have been forgotten.

For any enquiries, suggestions, or complaints, you may contact the Mas la Llum staff or use the following email address:
maslallum@maslallum.es

Currently, the PROVIDER's accommodation rates are NON-REFUNDABLE, the guest pays the total price at the time of booking, which will not be refundable in case of cancellation, changes or if they do not show up.

Booking and contracting conditions